System Response

Thank you for your inquiry!=A0 As we strive to provide our customers with the best support experience, we are discontinuing the email support channel for Technical Support Inquiries.

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Linksys listened, and created a wide variety of tailored support options designed to get you what you need, when you need it, in a way that works for you!



Technical Support Resources - Linksys offers several self-support tools and resources to assist you with installation, configuration and troubleshooting. These resources are made available online 24/7:



www.linksys.com/support




  1. Ask Linksys

    An easy to use, comprehensive knowledge base that will guide you to the right solution through intelligent search & decision trees.


  2. Choose a Product

    Chose your product and find technical solutions, troubleshooting tips, and downloads.


  3. Linksys Community Forum

    Interact with other Linksys customers and post your question online. Other community members will provide troubleshooting tips and solutions in a very constructive and powerful environment.


  4. Downloads

    Find the latest drivers, firmware, user guides, GPL and installation CD=92s for your device.


  5. Chat

    Chat with an agent who will help you troubleshoot the issue and provide the appropriate solution in real time.



To learn more about these powerful tools, please visit our Technical Support Site and take advantage of all our support resources.



Technical support Email is being discontinued as a tool & service channel.



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 Discussion Thread
 Customer (David J Picard)03/21/2008 06:26 AM
Hi,

How do I upgrade the firmware on a BEFCMU10 v3 Cable Modem I bought and provisioned on my own that my ISP will not provision? The current firmware version is 1.1.2.0.3 compliant with DOCSIS 1.1 with a hardware version of 1.0. The serial number is KBG3900269. I would like to upgrade to DOCSIS 2.0 to be able to take advantage of my 20M service, which is now limited to 7M by the firmware in the Linksys device.

Additional Info Follows:


Startup Procedure
STATUS COMMENT
Acquire Downstream Channel 735000000 Hz Locked
Connectivity State Operational Operational
Boot State OK Operational
Security Disabled Disabled
-----
Downstream Channel
Lock Status Operational
Modulation 256QAM
Channel ID 2
Symbol Rate 5360.537 Ksym/sec
Downstream Power -4.0 dBmV
SNR 35.6 dB
-----
Upstream Channel
Lock Status Operational
Modulation 16QAM
Channel ID 1
Symbol Rate 2560 Ksym/sec
Upstream Power 39.5 dBmV



The Linksys website appears to insist my ISP provision the modem, however this is MY modem that I purchased from a retailer (not my ISP) and brought into service over 3 years ago - I need to maintain this myself.

Please provide flash instruction, tools, and the firmware bundle.


- David Picard

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